International Information

Do you offer discounts for international customers?

Yes, we do. Please email to have these discounts turned on before placing an order.

Purchase an assortment of eligible products online and receive the following discounts:
20% off up to $249
30% off $250-349

40% off $350+

You are more than welcome to place an order online or contact us at (707) 938-3539 to place your order.

Can I purchase items for delivery outside of the U.S.?

Our website will calculate a few shipping options with UPS and USPS, however, better rates may be available. We will email you with better options if available. USPS Priority International Mail is less expensive than our standard UPS rates and takes approximately 7 to 10 days to deliver. We want to give you the best shipping price possible. Please email for further information.

Where can I buy Soft Flex Company products?

We are located in bead stores all over the world. We travel to trade shows on a regular basis, check out our show schedule. And, of course, you can always order our product directly from us by phone, fax or online.

How do I pay for my purchase?

We accept MasterCard, Visa, Discover, American Express and PayPal.

How long will my order take?

Upon receiving your email approval on shipping, we do our very best to get it out to you the same day. Delivery of UPS Worldwide Expedited is 3 to 5 days. Delivery of UPS Worldwide Express is 1 to 3 days. Delivery of USPS Priority Mail is normally 7 to 10 days (no guarantee).

How do you declare goods for Customs Purposes?

We declare goods as Craft Supplies.

Are Customs' duty fees and sales tax included in my order total?

Customs' duty fees and sales tax are not included in shipping costs for international orders. Customers must be prepared to pay those fees at the time of delivery or pick-up. We do not have the ability to project the fee rate and these fees vary from country to country. These fees are controlled by each country's government.

Call UPS at 1-800-782-7892, state that you are ordering Craft Supplies from a company in California, USA and give them your total order amount to receive an approximate dollar amount of Fees due at Time of Delivery for your UPS package.

Attention Canadian Customers: Please note, the US total price is converted into its Canadian equivalent according to the going exchange rate; this rate fluctuates. If the package is stopped by Customs at the border, you must be prepared to pay the following fees upon delivery:

  • GST (Goods and Services Tax - this is federal; it does not vary and is approx. 7%).
  • PST (Provincial Sales Tax - this varies from province to province and is anywhere from 6% - 8% of the total items purchase price - GST is paid on the purchase price AND S&H - two separate calculations).
  • Duty - this is completely variable, depending on the goods (in this case Craft Supplies) being brought into the country and the dollar value of the goods.
  • Excise tax - variable, depending on the goods.
  • If the parcel is shipped by mail, Canada Post charges a flat $5.00 handling fee.
  • If the parcel is delivered by UPS, a flat brokerage fee applies.

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International Calling Codes
Find an international dialing code using the International Dialing Guide.
Call toll-free 1-866-925-3539 or (707) 938-3539
Monday - Thursday: 7:30am - 4pm / PT and Friday: 7:30am - 3pm / PT
A live person will answer!