Returns And Exchanges


guarantee-logo-sm.jpg At Soft Flex Company, we stand behind the
quality of our products. If you're not 100%
satisfied with your purchase, send it back to
us in its original condition and packaging.

We will be happy to issue a full refund or exchange when an item is returned to us within 45 days from the date of your purchase.

45 to 90 days after purchase, we will offer an account credit if the item is returned to us.

After 90 days, returned items are no longer accepted.

Items returned not in their original condition and packaging or after 45 days may be subject to a 20% restocking fee. There are no returns on special orders. A special order is any item that cannot be ordered directly on our website due to a special quantity or discount.

Please send your return with a copy of the original invoice or sales receipt and an explanation of why you are returning the merchandise to:

Soft Flex Company
22678 Broadway, Suite 1
Sonoma, CA 95476

If you are returning an item because of a mistake on our part, we will refund your return postage.

testimonial-cs.jpg "WOW! You win the prize for the best
customer service! I wish everyone I
dealt with online were as cordial and
accommodating as you are. I am a
very satisfied.”
~ Ann Marie
See all testimonials
Call toll-free 1-866-925-3539 or (707) 938-3539
Monday - Thursday: 7:30am - 4pm / PT and Friday: 7:30am - 3pm / PT
A live person will answer!