We launched our Facebook Live Sales over a decade ago, and they're still going strong! Today, we host our sales on CommentSold, which makes shopping easier than ever through our Live Sale website and app. Our Live Sales feature amazing gemstones, artisan beads, beading supplies, bead mixes, and more!
Below, you'll learn how to join a sale, make a purchase, and troubleshoot common issues.
Check out our Live Sales! Click the image above to visit our Live Sale website. We have an exciting gallery full of amazing gemstones and beads. You can download our app here - Soft Flex App. If you would like to be notified when a sale is coming, sign up for our texts.
GEMSTONES, BEADS & Jewelry Making Supplies | Soft Flex LIVE SALES
If you are new to our Live Sales and just want to enjoy the show, you're welcome to watch on our Live Sale website or in the Soft Flex Company app. Browse the featured beads and gemstones, see everything we're offering, and enjoy the experience at your own pace. No pressure. You do not have to make a purchase to watch and enjoy the beads. If you opt to view the show and chat with us, say hello! Anybody that chats during the show is entered into our Live Sale sweepstakes. No purchase necessary.
How To Join Our Live Sales
It is easy to join one of our AMAZING Live Sales on our Live Sale Website or App!
If you would live to shop our sale from our Live Sale site, go here: Live Sale Site.
If you would like to shop from your mobile device, download our app: App.
Make sure to check out on the platform where you shopped. The website and app hold separate carts and if you switch between them, you may not see your items. If you want to switch to from the website to the app (or vice versa), pay for your cart before you switch. If you make multiple purchases, we will only collect one shipping fee (if applicable).
If you missed the live show, look for the replay. Replays post about an hour after the show ends. You may shop the replay until late Monday night. No need to rush!
How To Make A Purchase During A Live Sale
Did you see that amazing gemstone? Let's buy it! To purchase an item during the show, simply comment "Sold" and then the item name. The item name might be letters or numbers. Examples of letters - AA, EB, DT, etc. Numbers would be 102, 245, 218, etc. The examples below assume the item name is 123.
This is the correct way to make a purchase: Sold 123
Make sure you put "Sold" on your comment. The process is automated and if you do not add "Sold" you will not get your purchase. Make sure you leave a space between "Sold" and the item number. Also, make sure you type "Sold" first, if you type 123 Sold - you will not get your purchase.
This is incorrect: 123 Sold
This is incorrect: Sold123
You can buy your item multiple times if you want more. You can also adjust the quantity in your cart before you check out.
WISHLIST!
Did you miss an item you really want? BID on it! If somebody already purchased 123, it is in their cart until they check out. If they do not check out, that item goes to the next buyer. The item hits a Wishlist of any buyer that missed the purchase. If the item is not purchased, it drops down the Wishlist until a buyer purchases it. You can still grab that beautiful gemstone!
Cart Expiration:
Our carts expire after six hours. Make sure you make your purchase. After six hours, the items in your cart roll back into inventory or Wishlists. This is to prevent people from bidding for items they do not intend to purchase. This gives every shopper a fair shot at buying the items they want. Please don't bid on items you do not intend to buy!
Please add items you intend to buy:
There are so many fun beads on our sales. We do ask that you only put items in your cart that you intend to buy. If you have a full basket of items that you do not want, other buyers are going to miss a great deal.
Troubleshooting | Did Something Go Wrong?
Here are some common issues we hear and how you can fix them.
Q: Why does it look like people are buying items before they're shown?
A: If the Live Sale seems out of sync, it's usually a local connection or browser issue. Try restarting the Soft Flex Company app or refreshing your browser. If you're shopping on the Live Sale website and the issue continues, clear your browser's cache and restart your browser. This typically resolves any lag or syncing issues.
Q: Why did the items in my cart disappear?
A: The Live Sale website and the Soft Flex Company app use separate logins. If you add items to your cart on one platform and then sign in on the other, your cart may appear empty. Be sure to complete your purchase on the platform where you added the items before switching. If you accidentally created two accounts, we can merge them afterward.
Q: Why are items missing from my cart?
A: App updates can sometimes affect your shopping experience. Make sure you are using the latest version of the Soft Flex Company app. Shopping on an outdated version may cause issues, including missing items in your cart.
Q: Does the Soft Flex Company app have priority over the Live Sale website?
A: No. The app and the Live Sale website are equal—neither has an advantage or priority over the other. You can shop confidently using whichever platform works best for you. However, connection speed might matter. So, depending on your device and its connection speed, others may see things faster or slower than you.
Q: Why did an item disappear from my cart or become unavailable?
A: Our Live Sales often feature rare finds, limited quantities, and special inventory. When several customers want the same item, it can sell quickly, which may make it seem like there is an issue with your cart or the app.
We understand this can be frustrating, but we want everyone to have a chance to purchase these special pieces. Most of our items are available in larger quantities, but rare beads and one-of-a-kind finds may sell out fast. This is especially true for "Mike's Collection" pieces. If you miss an item you love, let us know. We can schedule a FaceTime appointment and help you find something similar from our gallery.
Q: Is cart protection enabled during Live Sales?
A: Yes. Your cart is protected by default. If you add an item and it goes to a Waitlist instead of your cart, that means another customer completed the purchase first.
Everyone has equal buying power during our Live Sales. If you add an item before it sells out, it will be added to your cart and remain there. Limited inventory items can sell quickly, and in some fast paced sales it may take the system time to catch up so we recommend claiming your favorites as soon as they become available.
Q: What happens if I add items to my cart but don't purchase them?
A: Cart protection helps you secure the items you love until checkout. However, repeatedly adding multiple items to your cart and abandoning them prevents other customers from purchasing those items for up to six hours.
We ask that you only add items you genuinely intend to purchase. We do not like to restrict buyers. But if you add items to your cart with no intention to buy, sale after sale, we may need to remove cart protection as a last resort. You will still be able to shop and add items to your cart, but those items may no longer be reserved until checkout is complete.
Let us know if you have issues or questions. Most are easily solvable. And we will contact support if we cannot figure out how to fix your situation.
Paying For Your Purchases
Once you are finished with your purchases, visit your cart on the CommentSold account page. We collect payments using PayPal. This is the best payment gateway option for our small business. You will need to create a PayPal account, but you can use the debit or credit card of your choice if you do not want to use PayPal payments.
Shipping within the continental US is now FREE. You will incur shipping fees if you are outside of the United States. If you make multiple checkouts, you will be charged that fee for each checkout. We will make sure everything ships in one package and credit any extra shipping charges so you are not wasting money. Contact Rosa@SoftFlexCompany.com if you have any questions about your shipping fees.
If you are an international buyer, you will receive international shipping fees. You can read our international buyers page and ordering FAQs on our site. International shipping is not automatically calculated on our Live Sales. We will contact you with an updated total for shipping and charge shipping separately. If you are an international buyer, make sure you purchase your cart as it will expire in 3 hours. We will contact you with the additional international shipping rate.
Make sure you check out in a timely fashion. Our carts are set to expire after three hours. If you wait, you will need to shop for those items again - and they may not be available the second time around.
PayPal Is Our Payment Gateway For Credit Cards
PayPal is our payment gateway. While this may not be an ideal choice for everybody, it is a good fit for our small business. We understand that it might not be everybody's favorite. You can use your own credit or debit cards rather than PayPal's credit, but you will need to create an account and be logged in for the option to use your own payment. We may offer more in the future. But for the time being, PayPal is the optimal choice. Thank you for understanding.
Giveaways And Special Sale Surprises
We strive to make every show special. You will receive a gift with your shipped purchase. This gift is included with every shipped purchase. We also have price drops on items. That luscious strand of Tourmaline might drop significantly during the show. You will hear us get excited when we can offer a big price drop.
We also have a sweepstakes during the show. You do not need to purchase anything to be eligible for the sweepstakes. Just say, "hello!" We collect names and use a list generator to shuffle the names and make the list numbered. We use a random number selector to pick the winner. There is absolutely no bias on our end and everybody has the potential to win!
To see sweepstakes rules, visit this link: Store Credit Sweepstakes Rules
Good luck!
Soft Flex Live Sales - What Makes Them So Special?
Our shows are guaranteed to be full of unique items. The sales you will find are typically not available our main website. You will find massive discounts on gemstones, findings, and so much more. If we do sell something available from our site, it is usually marked down at a steep discount or a discontinued item that is no longer sold on the site.
Join our Facebook group – VIB. Stay in the know. Stay up to date. From our bead shows to our video shows and sales, you can stay in touch with us. The community is full of artistic and helpful beaders and crafty people. Inspire and be inspired. Share your pictures and get the beading bug from others!
Visit the Soft Flex Company YouTube Channel!
Blog contributor Thomas Soles loves Jazz Age writers and crunchy french fries. His favorite gemstones are Lapis and Pietersite. His favorite hobby is day dreaming. And his favorite mustache is Freddie Mercury's. As you can see, he has a healthy (or possibly unhealthy) sense of humor. You can write to him at Thomas@SoftFlexCompany.com